Why do you want to work here?
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To be a part of this crew, be a teamplayer* because I respect the franchise [friendly staff, great-tasting food]
- To gain experience that will benefit the company, my colleagues, myself
(The best, standard catchline! This is good!)
Name your strengths and weaknesses.
- I'm a determined person who commits themself fully to all tasks
(Warning: never commit yourself this way. Employers will think inside their mind "The sh1tty jobs are all yours!"....it's proven!)
- Flexible and can adapt to new situations
(Always say this, whether true or not)
- Sometimes I can be too friendly to people
Are you a team player?
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I think I've just answered your question!* (then, give him/her a wink - whomever is your opposite gender ) So, It's a Yes! (give your most charming grin). Plus, I possess the ability to work in a team environment & individually. I'm self-motivated, but I believe my positive attitude will assist me in my role as a fellow team member. The team has to work together to deliver ultimate customer service, so teamwork is essential.
What do you know about the company?
- Always serves fresh, great-tasting food
- Staff are friendly & customer-oriented
- One of the leading restaurants in the world, ensuring 100% customer satisfaction
-- I see that you've already learned the Art of Deception
How would you handle an unpleasant customer?
- Smile and maintain a positive attitude as that will reflect well on the company. The customer comes first.
Plus, I think tactfulness is important. (*Tactfulness, is the keyword for all service line.)
How would you handle complaints?
- Maintain a positive attitude. Ask the customer how the food can be improved and thank the customer for their feedback.